Thread announced an $18 million growth equity investment from Susquehanna Growth Equity, an entrepreneur-centric growth equity firm, with participation from Headline, a global venture capital firm. The new capital will accelerate Thread's development of agentic products designed to move MSPs from reactive ticketing to intelligent, AI-native service delivery. The latest funding round brings Thread's total capital raised to date to $30 million.

Thread is the leading AI Service Desk built for MSPs, enabling providers to scale their business without scaling their team. Thread provides an AI-powered Service Desk including real-time chat, unified inbox, workflow automation, and a suite of AI agents, enabling MSPs to accelerate the entire service journey from first contact to resolution and be real strategic partners to their customers. Thread replaces legacy helpdesk infrastructure to deliver 5x faster responses, 78% faster resolution times, and consistent, human-centered support.