Thread is the leading AI Service Desk built for MSPs, enabling providers to scale their business without scaling their team. Thread provides an AI-powered Service Desk including real-time chat, unified inbox, workflow automation, and a suite of AI agents, enabling MSPs to accelerate the entire service journey from first contact to resolution and be real strategic partners to their customers. Thread replaces legacy helpdesk infrastructure to deliver 5x faster responses, 78% faster resolution times, and consistent, human-centered support.
| Date | Amount | Type | Investors | Valuation |
|---|---|---|---|---|
| 12/18/25 | $18,000,000 | Growth |
Susquehanna Growth Equity | undisclosed |
