Cogito today announced it has secured new funding to help advance features aimed at better supporting agents in the contact center and improving customer experiences. The funding round, including repeat commitments from two major investors, validates the importance of delivering strong employee and customer experiences in today's turbulent economic climate. This significant investment demonstrates the impact potential of human-aware AI systems, and the belief that Cogito is best suited to deliver on their promise.

Cogito innovates with emotion and conversation AI to deliver real-time coaching and guidance to contact centers and frontline teams. Cogito supports agents and supervisors to improve effectiveness, experience and empathy by providing human-aware and human-empowering coaching and insights. The world's most well-known brands, including 8 of the Fortune 25, use Cogito to improve their connection with customers and elevate team member well-being.