The round was led by Norwest, with continued support from Battery Ventures, Redpoint Ventures, and Boldstart Ventures. This investment will accelerate Kustomer's AI product roadmap and platform development, allowing the company to scale as it meets rapidly growing demand.

Kustomer is the first AI-native customer service platform, designed to revolutionize how businesses deliver customer experiences. Combining AI-powered automation, human expertise, and a connected CRM, Kustomer empowers organizations to provide effortless, personalized support across all channels. With integrated AI capabilities and a pay-for-what-you-use pricing model, Kustomer simplifies customer service management, making it easy to scale and optimize operations.