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Get Satisfaction Sated With $10M Series B

2011-08-03
Funding led by Bruce Cleveland, general partner at at InterWest.
SAN FRANCISCO, CA, Get Satisfaction today announced that it has raised a $10 million Series B round of funding led by Bruce Cleveland, general partner at at InterWest. Bruce will join Get Satisfaction's Board of Directors.

The latest capital infusion brings Get Satisfaction's total funding to date to approximately $21 million. Get Satisfaction will use the funds to expand its vision as the standard social business platform for companies to engage with their customers. Specifically, Get Satisfaction will invest heavily in product innovation, distribution partnerships and the localization of its platform for global use.

Get Satisfaction enables the world's best brands to turn customers into active participants in their core business functions, from product development, marketing, press PR and customer service too. To date, more than 58,000 communities have been created on the Get Satisfaction network, with clients ranging from Fortune 500 companies such as Proctor & Gamble (Pampers), Adobe and Walmart to fast-growth startups like Flipboard, Spotify and Mint.com (Intuit).

"Get Satisfaction is the first and only social business application built from the ground up as a consumer application to power business," said Bruce Cleveland, general partner, InterWest Partners. "The platform's ability to meet the customers of any brand wherever they are, then harness those conversations into actionable insight makes us firmly believe that Get Satisfaction has the opportunity to become a true standard for the way businesses of any size engage with customers."

The rise of the social Web has fundamentally transformed the way companies think about every aspect of their business, and social participation is no longer optional. Customer conversations take place across the Web, on Facebook, on Twitter, and on blogs, but as conversations have become more ubiquitous, actionable value has been harder to find. Get Satisfaction is built to create value from these conversations by transforming them fromunstructured data into actionable insight that integrates with internal business processes and systems that support them.

About Get Satisfaction
Get Satisfaction is an online community platform that helps companies build better relationships with their customers. Our solution is used by the world's best brands to improve customer support, build better products, drive customer loyalty, and build better business. For more information, visit www.getsatisfaction.com.



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