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Freshdesk Completes $31M Round

SAN FRANCISCO, CA, Leading provider of cloud-based customer support software, announced today that it has completed a $31 million investment round.
Freshdesk, a leading provider of cloud-based customer support software, announced today that it has completed a $31 million investment round led by Tiger Global Management, with Accel Partners and Google Capital participating. The new round of funding will be used to accelerate Freshdesk's global expansion and ramp up R&D for Freshservice, the IT Service Desk solution launched in January.

The San Francisco based startup will join Google Capital's exclusive portfolio of high growth companies who have built a solid foundation. This investment follows Freshdesk's previous round of funding in December, when existing investors Tiger Global and Accel Partners together added $7 million as the company hired a President to scale its North America operations.

'We're extremely impressed with the rapid growth of Freshdesk, and excited to increase our ownership in the company as they continue to expand globally,' said Lee Fixel, Partner at Tiger Global and Board Member at Freshdesk.

Since launching in 2011, Freshdesk has raised $44 million in multiple rounds of funding. During the last two quarters, the company acquired close to 10,000 new customers, bringing the total to 23,000 in 175 countries. Freshdesk's growing list of customers includes 3M, Hugo Boss, and Petronas. With steady growth in North America and across the globe, Freshdesk is a leader in the customer support space.

'We're proud to have the continued support of our existing investors, Accel and Tiger,' said Girish Mathrubootham, Founder and CEO. 'And we're absolutely thrilled to have Google Capital as part of this round. We will continue to focus on helping companies deliver great support to their customers.'

'Customer support is undergoing a dramatic shift globally -- fueled by the rise of cloud computing, subscription pricing, mobile devices and social media. Freshdesk has embraced and accelerated this shift, helping their clients provide great customer service,' said Gene Frantz, General Partner at Google Capital.

'With a world-class product and team, Freshdesk has been on a strong growth trajectory. We are very excited to back them as they continue to scale big and ramp-up their global presence,' said Shekhar Kirani, Partner at Accel Partners and Freshdesk board member.

About Freshdesk

Freshdesk Inc. is a leading provider of customer support software in the SaaS market. Their flagship product allows organizations to support their customers through emails, phone calls, websites, forums and social media channels. With powerful features, an easy-to-use interface and a freemium pricing model, Freshdesk is widely used by companies ranging from startups to enterprises. Freshdesk is headquartered in San Francisco, California and has a development center in Chennai, India. For more information, please visit
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