Thankful, a AI platform powering customer service, has emerged from stealth mode with the announcement of a $12 Million Series A Funding Round led by Alpha Edison. Other investors include Bonfire, Ten-One-Ten, Greycroft, Omega, and Miramar.

Founded in 2018, Thankful is an artificial intelligence customer service software solution. Like a human agent, Thankful's AI routes, assists, translates, and fully resolves large volumes of customer queries across all written channels.