The company has raised $230 million and is now valued at more than $10 billion, placing it among the most highly valued private companies in the SaaS or enterprise software industry. The company also announced the appointment of Sydney Carey as chief financial officer (CFO).

This latest funding from both new and existing strategic investors highlights increased confidence in the company's market position, its technology, and the strategic role contact center technology plays in delivering exceptional customer experiences. The funding came from new investors Whale Rock Capital Management, TI Platform Management, and Alpha Square Group; as well as from existing investors Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors, and Willoughby Capital. In total, Talkdesk has now raised $498 million in funding since inception.

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.