Loris, the conversational AI software that assists human agents in real time to make customer support more human, empathetic, and scalable, today announced its $12 million Series A funding round. The series was led by Bow Capital, with participation from ServiceNow Ventures and existing investors Floodgate and Vertex Ventures.

Loris brings better conversations to the world by enabling brands to scale human experiences with their customers. Loris is a conversational AI platform that guides customer support agents in real time during digital conversations (chat, SMS, email, etc) with empathy techniques and intent-based language suggestions that improve productivity metrics and positive customer outcomes. Loris's no-code software integrates with most customer service platforms (Zendesk, LivePerson, Salesforce, etc) and provides business leaders with a dashboard view of conversational insights to inform product, service, and promotional decisions.