BirdEye, a leader in Business Reputation and Customer Experience, today announced that it has raised $8 million in Series A funding to further expand its enterprise platform. The round was led by Trinity Ventures, with participation from numerous Silicon Valley luminaries, including Salesforce founder and CEO, Marc Benioff; Yahoo co-founder and former CEO, Jerry Yang; 'Godfather of Adsense,' Gokul Rajaram; Twitter SVP, Kevin Weil; BranchOut founder, Rick Marini; tech writer and media personality, Semil Shah; and LinkedIn's Ellen Levy. Ajay Chopra, general partner with Trinity Ventures, joined the BirdEye board of directors while Clara Shih, Hearsay Social CEO and Starbucks board member, joined the advisory board.
Founded by alumni of Yahoo, brothers Naveen & Neeraj Gupta, BirdEye is designed to enable CMOs to acquire new customers through intelligent reputation marketing. It also enables CXOs to retain existing customers using in-moment experience, surveys, customer insights, and competitive benchmarking.
'BirdEye redefines customer feedback. Imagine you are able to send a text to your customer right when they pick up their rental car, fix their issue even before they leave the lot, and instantly auto-post their positive feedback everywhere on the Internet. That's the power of in-moment customer experience coupled with intelligent business reputation marketing. No other platform does that,' said Naveen Gupta, CEO of BirdEye. 'We're excited to be joined by this seasoned group of investors who can help us build next generation enterprise software for the reputation economy.'
'We strongly believe in the competitive advantage of proactive customer experience and reputation in driving growth for enterprises,' said Ajay Chopra, general partner at Trinity Ventures, 'BirdEye is fast emerging as leader in this segment. We were most impressed with BirdEye's product innovation, customer growth, and management team that quietly bootstrapped the company to substantial revenues and profitability.'
BirdEye has rapidly acquired more than 10,000 clients -- from prominent Fortune1000 brands to the nation's leading digital agencies -- which are using the platform to enhance brand reputation, elevate the customer experience and outperform the competition. Mass media and brands have also started adopting the BirdEye Score -- a real-time composite metric based on review ratings and customer sentiment from more than 200 review sites and major social media channels.
'AME Cloud Ventures invests in data-driven companies, and BirdEye has distinguished itself as a business' best friend by delivering the information that matters,' said Jerry Yang, founder and former CEO of Yahoo. 'It is applying data science in a practical yet elegant way to activate customer intelligence and let the voice of the customer guide better decisions companywide.'
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About BirdEye
BirdEye (birdeye.com) is the leading reputation marketing and customer experience SaaS platform. BirdEye collects customer feedback, ratings and sentiment across every channel -- review sites, social media, surveys. BirdEye customer experience platform converts in-moment feedback into swift corrective actions, leading to positive experiences, while the reputation platform auto-promotes your positive reputation across search engines and social media. End result -- higher retention and new customers.
Founded by Yahoo, Google, and Amazon alumni in 2012, BirdEye is based in Sunnyvale, CA with offices in Dallas, Denver, LA and New Delhi. BirdEye's platform is used by 10,000+ businesses.
About Trinity Ventures
Trinity Ventures is a top-tier venture capital firm combining business insight, practical expertise and a personal touch to help start-ups win big. For over twelve funds, Trinity has helped passionate entrepreneurs with breakthrough ideas transform markets and lives. Trinity's investment team takes a collaborative approach and believes in personal engagement, mutual respect and goal alignment to deliver out-sized returns to entrepreneurs and investors. The firm invests in early stage technology companies with emphases on Cloud and Mobile Infrastructure, Software-as-a-Service, Digital Media, and Social and Mobile Commerce. For more information, visit www.trinityventures.com.