STELLAService is dedicated to customer service - helping consumers find it and helping businesses achieve it. STELLAService is the first and only independent provider of customer service ratings for online retailers. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. Based in New York City, the company also builds STELLA Metrics, a platform for monitoring and benchmarking customer service performance across hundreds of metrics.
| Date | Amount | Type | Investors | Valuation |
|---|---|---|---|---|
| 02/27/13 | $15,000,000 | Series B |
Battery Ventures DFJ Gotham Ventures Forerunner Ventures RRE Ventures | undisclosed |
| 07/16/15 | $15,000,000 | Venture |
Comcast Ventures Novel TMT Ventures Toba Capital | undisclosed |
| 03/12/19 | $11,000,000 | Venture |
Harbert Growth Partners | undisclosed |
