Founded in 2016, SupportLogic provides the world's first intelligent support platform that is home to intelligent applications for cloud-based support ticketing systems. SupportLogic uses artificial intelligence, machine learning, deep neural networks, and natural language processing to extract signals from structured and unstructured data alike. It provides continuous recommendations and intelligent collaborative workflows to help organizations reduce customer churn, prevent customer escalations, and understand the voice of the customer without using surveys. SupportLogic seamlessly integrates with popular ticketing systems like Salesforce Service Cloud, ServiceNow, Zendesk, Freshdesk, Atlassian JIRA, and Microsoft Dynamics. It also works with collaboration software like Slack and Microsoft Teams.
| Date | Amount | Type | Investors | Valuation |
|---|---|---|---|---|
| 08/19/20 | $12,000,000 | Seed and Series A |
Ankur Jain Bogomil Balkansky Gokul Rajaram Jocelyn Goldfein Sierra Ventures Sorenson Capital  | undisclosed |
| 10/12/21 | $50,000,000 | Series B |
Emergent Ventures Sierra Ventures Westbridge Capital Partners | undisclosed |
