Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in - voice, email, SMS, chat, social messaging, self-service - Gladly works as one, lifelong conversation. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands like Allbirds, Bombas, Crate&Barrel, Ulta Beauty, Warby Parker, and more partner with Gladly to transform their customer service and build lifelong loyal customers.
| Date | Amount | Type | Investors | Valuation |
|---|---|---|---|---|
| 12/19/22 | $55,000,000 |
GGV Capital Glynn Capital Greylock New Enterprise Associates Riverwood Capital  | undisclosed | |
| 09/26/24 | $40,000,000 | Venture |
AXA Venture Partners | undisclosed |
